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Get Support on the Spot at the Esri Canada UC

Published Date
Author Amanda De Medeiros

Heading to the Esri Canada User Conference (UC) on November 3–4 with an open support case? You’re already ahead of the game. Visit us at our-dedicated Technical Support kiosk to get real-time updates, expert guidance and personalized help with your case. 

We’re thrilled that the Esri Canada User Conference (UC) is back—and we’re ecstatic to reconnect with customers face-to-face at the Technical Support kiosk. Attendees can count on-live, human technical support team members who are ready to engage, listen and help solve problems and answer technical questions on the spot. The kiosk is a cornerstone of the UC experience that reinforces our commitment to a personalized, hands-on service. 

Where to get help at the User Conference 

At the Esri Canada UC, you’ll find experts at our designated Technical Support kiosk, located in the Esri Canada expo, and at our product-focused kiosks. If you're unsure where to go, ask any Esri Canada team member—they’ll point you in the right direction. 

The Technical Support Help Desk at an Esri Canada User Conference. Four Esri Canada team members in matching pale blue button-down shirts sit smiling at a long table with a white tablecloth and computer equipment on it. Behind them are three orange vertical banners against a dark curtained backdrop, as well as one more member of the team who is standing and smiling at the camera.

Esri Canada Technical Support staff awaiting your questions

Five tips for having the best technical support experience at the Esri Canada UC

To make the most of your time at the UC, come prepared with: 

  1. Having given us a heads-up: Inform the current analyst assigned to your case that you will be attending the Esri Canada UC. The analyst will then notify the attending staff about your case history.
  2. Your case number: This is your anchor. It helps support staff quickly locate your case in our system. It also allows the onsite analyst to pull up your history and avoid redundant troubleshooting.
  3. Summary of the issue: Be ready to explain the problem, what’s been tried, and what’s still unresolved.
  4. Screenshots or logs: If applicable, bring visuals, architecture diagrams, or logs that illustrate the issue. 
  5. Your goals: Know what resolution you’re hoping for—whether it’s a workaround, a fix, or a product enhancement. 

To see more tips and tricks on interacting with support, read this blog post.  

Continue the interaction after the UC 

  1. Ask for a follow-up appointment: If your issue requires deeper investigation, staff can schedule a one-on-one.
  2. Use the Esri Support App: The Esri Support App lets you track updates and communicate with analysts on the go.
  3. My Esri: Use this self-service portal to track your support cases including the status, last activity and resolution details.
  4. Connect with us post conferences: We’re always happy to continue the conversation after the conference. Visit our website for information on how to contact us.  

Having an open support case doesn’t mean you’re stuck—it means you’re already in motion. The Esri Canada UC is your chance to collaborate and troubleshoot in person, clarify your needs and engage with the best support team in the industry. 

Bring your case number, your questions and your curiosity! We’ll bring the expertise. See you there! 

About the Author

Amanda De Medeiros is a Senior Support Enablement Consultant at Esri Canada. She provides support for enterprise customers and internal staff by identifying issues, troubleshooting software, developing workarounds and providing knowledge transfers. Amanda has a BA in Geography and Environmental Studies from McMaster University and a GIS post-graduate degree from Niagara College. Her interest in geography developed from city building and strategy games.

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