How to renew your Cityworks 15.8.x and Office Companion license

March 16, 2026

Yalan Yang

If your licensing has changed, you may need to activate or reactivate your Cityworks license key. This guide explains how to renew your Cityworks 15.8.x or Office Companion license by running the correct installer and following the activation steps.

Right-click the installer and select Run as Administrator- to launch the installer.

Screenshot of a Windows File Explorer window where an application file named “Cityworks (15.8.9.2025.01.28.7c77d02a)” is right-clicked, displaying a context menu with “Run as administrator” highlighted.

Windows File Explorer showing the Cityworks installer file with the “Run as administrator” option selected.

The installer automatically checks to make sure all the prerequisites are installed. If an application is missing, the installer displays a message instructing you to install the needed prerequisites.

If all-prerequisites are properly installed, three green check marks appear.

Click Next.

Screenshot of the Cityworks Office Companion Installer window displaying three prerequisites—.NET 4.8, IIS 7.5 or newer and Crystal Reports Runtime 13—each marked with a green check. A cityscape graphic appears on the left, and a “Next” button is visible in the lower-right corner.

Cityworks Office Companion Installer showing all prerequisite checks passed before installation.

Select the Activate option and click Next.

Screenshot of the Cityworks Office Companion Installer showing four options—Install, Update, Activate and Configure—with “Activate” highlighted. A cityscape illustration appears on the left and Exit and Next buttons are at the bottom.

Cityworks Office Companion Installer screen with the “Activate” option selected.

Select the Web Site and the Virtual Application to be updated and Click Next.

$Screenshot of the Cityworks Office Companion Installer displaying configuration fields for Web Site (“Default Web Site”), Virtual Application (“cityworks”), and Install Location (“C:\inetpub\wwwroot\cityworks\cw-site”), with Back and Next buttons at the bottom and Cityworks branding on the left.$

Cityworks Office Companion Installer screen showing website, virtual application, and install location settings before proceeding.

There are two options for activating your license key: Online or Offline. Online is the preferred method, while Offline is only used in rare cases when a site is unable to reach the authorization servers that Azteca Systems uses.

Select Online to activate the license key. If you require an Offline activation, contact Esri Canada Technical Support via phone 1-877-441-0337 or by email support@esri.ca.

Enter the License Key number.

IMPORTANT: Unless otherwise noted, the key code remains the same code used to originally activate the site; only your contract dates are updated on the license server. However, it's possible that a new key code has been issued so it is important to verify by reviewing the documentation sent to you by the licensing team.

Click-Activate. If the license is not activated, it causes problems when the Cityworks site is activated.

Screenshot of the Cityworks Office Companion Installer displaying Online and Offline activation choices, a License Key input field with an “Activate” button beside it, an empty License Status section, and Back/Next buttons at the bottom, with a grayscale cityscape illustration on the left.

Cityworks Office Companion activation screen showing online/offline activation options, license key entry, and activation status area.

7. When the license information has been retrieved and displays in the License Status section, click Next.

Screenshot of the Cityworks Office Companion Installer showing Online and Offline activation options, a License Key field with an Activate button and a License Status panel listing activation and maintenance dates along with multiple licensed items and user counts. Back and Next buttons appear at the bottom beside a cityscape illustration.

Cityworks Office Companion activation screen displaying license key entry and detailed license status information.

Verify that the site information is correct in the Activate Review section and click Activate.

Screenshot of the Cityworks Office Companion Installer displaying an activation review page with Online activation selected, a license key field and Back and Activate buttons at the bottom beside a grayscale cityscape illustration.

Cityworks Office Companion activation review screen showing online activation selected and license key confirmation before final activation.

You are asked if you want to proceed with the website creation.
Click-Yes.

Screenshot of a Cityworks message box displaying the prompt “Save settings and perform operations?” with two buttons labeled Yes and No.

Confirmation dialog in Cityworks asking whether to save settings and proceed with the requested operations.

A-box with a status bar displays while the activation occurs.

Screenshot of a Cityworks activation dialog showing a progress bar labeled “Resetting IIS…” partially filled in green, indicating the reset operation is underway.