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Police Department Boosts Officer Investigations with Mapping Technology

“ArcGIS Maps for Office provides detectives with the ability to jump into GIS analysis with minimal training and generate quality results that support intelligence-led policing.”  Ryan Prox, Vancouver Police Department

Vancouver is a coastal seaport city in British Columbia, Canada, with one of the densest populations in the country. To proactively protect the more than 600,000 residents and solve crimes, the Vancouver Police Department (VPD) combines innovative crime prevention techniques and traditional police work to go “beyond the call” and deliver a superior level of service.

While key police work is first done in the field, a crucial part of all investigations is conducted behind-the-scenes at headquarter offices, including research and data analysis. One important piece of the investigative process involves warrant-obtained data, which in some cases contains GPS coordinates and network details when the records relate to mobile devices.

The mechanism in place at VPD for processing mobile device data for investigations was time-consuming and in some cases police officers were limited in their ability to conduct this work due to the requirement for advanced technology and training. The VPD examined a variety of solutions and were particularly interested in those that integrated with their existing infrastructure. The solution they selected empowered officers to perform basic GIS work and get the answers they need faster.


Although there are 1,700 police officers at VPD, only 24 civilians are designated as crime analysts who have access to desktop mapping software for data analysis and building maps. These analysts perform advanced mapping functions such as spatial or temporal analysis as needed for police investigations and to support police crime prevention strategies.

The small group of crime analysts assisted police officers with analyzing specific details on warrant-obtained data, including mobile devices. Assistance with analyzing mobile devices is important because police officers may need to review the locations of these mobile devices within specific areas related to the investigation.

The previous process at VPD meant police officers with no access to mapping software must ask for assistance from an analyst, given the highly technical nature of the software and the advanced training required. The crime analyst would typically take the spreadsheet, plot the warrant-obtained data on a map, zoom into the area in question, and provide specifics related to the spatial-temporal patterns they identified.

After a police officer receives this and continues with their investigation, they will likely have more questions, leading to additional exchanges with the crime analyst. Depending on the nature and complexity of the investigation, this process could be quite lengthy.

“This was not the most efficient use of a crime analyst’s time because they have specialized skills more suited to advanced tasks. This type of request [that consists] of plotting points on a map and filtering the data to get answers should be able to be performed by non-analysts,” says Betty Ling, Senior GIS Coordinator, Vancouver Police Department. “Especially because in a police environment, it is critical that our information is provided in a timely, reliable, and accurate manner.”

Additionally, officers had challenges finding what they need in the data due to file size and formatting. Warrant-obtained data is typically received in a raw data format, specifically a delimited text file that contains a multitude of fields in a mixed layout. Analysts use a customized macro in Microsoft Excel that formats the raw data in the delimited text file and converts it into columns so it’s more readable.

Furthermore, reviewing geospatial data in a table format hinders the ability to comprehend the significance of the points in relation to each other and does not reveal the underlying patterns in the data.

According to Ling, “The table doesn't really tell them, ‘well, I'm looking specifically at this intersection or this buffer distance of an address, what are my mobile devices around the area in question at a certain date and time?’ They can't see that through the Excel spreadsheet.”

ArcGIS maps on Excel spreadsheet

Map created by a police officer using cell phone tower data


The Crime Analytics Advisory and Development Unit (CAADU), which is the unit where Ling is the Senior GIS Coordinator, investigates and looks at advanced technology to help civilians and police officers conduct investigative processes more efficiently. To find a more efficient means for officers to analyze warrant-obtained data, Ling says her unit conducted a workflow assessment to determine what available technology could streamline this process and give police officers easy tools to use in their investigations. They specifically looked at what technology they had in-house and what would easily integrate with their existing infrastructure.

After their review, the group eventually selected Esri ArcGIS Maps for Office. ArcGIS Maps for Office is a plug-in for Microsoft Office that allows users to create interactive maps for spreadsheets and presentations. Ling wanted simple technology to make it easier for police officers to learn and a solution that would integrate with Microsoft Office, which the officers use and are already familiar with. Another consideration was selecting a solution that did not introduce another new product that needed specialized technical support and additional training for staff within the Department’s Information Technology Section.

“Police officers already have specialized law enforcement applications that they have to be trained on, so we didn't want to introduce an entirely new software for them,” explains Ling. “So, they already know Microsoft Office, and the solution was a simple plug-in for a product that they had previously developed a working knowledge of. They just click the ArcGIS Maps tab, sign in, and plot points on their map.”

An added benefit of using software that works with their existing technology is that it can be used anywhere. Officers typically don’t have a designated desk at VPD headquarters to do their investigative work or may work out of a satellite office, so having ArcGIS Maps for Office accessible with just their sign-in makes it easier for officers to access work no matter the location.

Ling created a simple user guide for officers that includes the basic functionality of ArcGIS Maps for Office. No special training was needed because of the officers’ familiarity with Microsoft Office and Ling notes the officers began using it immediately.

Police officer viewing map on computer screen

Police officer analyzing a map they created


The deployment of the mapping solution has yielded positive benefits at VPD, including cost-savings and streamlined police investigations. First, the use of ArcGIS Maps for Office didn’t require any additional software to purchase because it was a plugin for software already in use. This allowed the VPD to maximize their current investment in GIS technology and save money.

The use of the GIS plug-in enables police officers to get their own answers, improving the speed of investigations. Police officers are no longer reliant on the crime analysts for simple GIS support, freeing the analysts up for other specialized tasks and investigations and easing their workload. Ling says instead of weeks, it now takes one to three days for officers to get the information they need. A total of 37 police officers and specialists are now using the solution.

“We found that it empowered our officers to become more self-sufficient. They went from having no mapping capability to doing some light mapping and analysis,” says Ling. “It boosts their confidence in using technology and GIS.”

With the new solution deployed, officers sign into ArcGIS Maps for Office and filter the data in Microsoft Excel. Once the officer narrows down what they need, the data (points) are plotted on a map. If needed, they can then refilter the data and zoom in and/or out on the map to conduct more detailed analysis of patterns.

“Police officers can visualize the data, the table, and the raw data in new ways, and it helps them to uncover hidden patterns,” says Ling. “They’re not just plotting points on a map. They're applying some of their analytical skills [to this task] in order to solve the case.”

Ryan Prox, the S/Constable in Charge of CAADU, adds, “We are pushing the boundaries for front-line police officers having access to cutting-edge technology solutions that increase operational effectiveness and help to maintain the tempo of active investigations.”

Originally published as an Esri Case Study


More organizations are discovering how easy it is to improve traditional workflows with GIS capabilities. Could your team benefit from integrating ArcGIS Maps for Office with your existing Microsoft apps? Consider taking Esri Canada’s training course and learn how to Create Informative Maps with Excel Spreadsheets.

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And join us on June 16 to hear more from Vancouver Police Department and other organizations at our virtual seminar, ArcGIS for Law Enforcement. See how Canadian agencies are using GIS to support real-time tactical operations, planning management, policing strategies, and much more.