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How a focus on customer service helped ensure an essential service

We recently published a case study that explores how Toronto Water used ArcGIS to realize a more proactive and customer-centric view of service delivery. While this initiative took place before the COVID-19 and was not focused on the pandemic, it does show how the ability to better locate critical infrastructure and anticipate shutdowns to improve service reliability helped ensure the delivery of an essential service to other essential services, namely hospitals. As such, we think it may be of interest to readers seeking ways to secure the delivery of their essential services. 

Read the Case Study