Submit a case using My Esri – Request Case

Hey GeoSnappers! Have you run into a software issue, thought of an enhancement or need technical support? Head on over to My Esri and check out Request Case. With Request Case, you can submit details about your issue or idea, all on your own, and it will go straight to an Esri customer support analyst. The Request Case feature also houses a new Get AI recommendations button, which generates troubleshooting tips for you to try out in the interim. 0:00 – Intro 0:21 – Finding the Request Case button 0:34 – Create a case - Issue details 1:19 – Get AI recommendation button 1:48 – Case request information, submission details 2:08 – Review and submit ------------------------------------------------------------------------------- About GeoSnaps | Videos by Esri Canada      ► A collection of bite-sized technical videos about all things in the ArcGIS universe.      ► Have a suggestion for a GeoSnap?  Email us at geosnaps@esri.ca     ► Be sure to subscribe to our channel and hit the notification bell to stay up-to-date with the latest tutorials and technical inspiration: https://www.youtube.com/user/esricanadatv      ------------------------------------------------------------------------------  Want more from Esri Canada?    ► Sign up for our email and select ‘Getting Technical’ under Esri Canada Blog Digests to receive the latest in your inbox: https://pages.esri.ca/Esri-Canada-Preference-Centre.html