From 10 hours to 5 minutes: how GIS modernizes municipal permitting

“It’s very rewarding when you get feedback [like] ‘you helped me so much’.” As a GIS technologist, you sometimes don’t get to see the effects of your work on people. But when Jeff Norris at the City of Kitchener helped digitize a five- to ten-hour-long paper-based municipal permitting process using geographic information systems (GIS), the feedback he got came from the heart. Now, Jeff’s co-workers don’t have to drown in paper to process permits. Better yet, they can take care of each request in just minutes. See how to transform paper-based processes using interactive maps at esri.ca.