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How a focus on customer service helped ensure an essential service

We recently published a case study that explores how Toronto Water used ArcGIS to realize a more proactive and customer-centric view of service delivery. While this initiative took place before the COVID-19 and was not focused on the pandemic, it does show how the ability to better locate critical infrastructure and anticipate shutdowns to improve service reliability helped ensure the delivery of an essential service to other essential services, namely hospitals. As such, we think it may be of interest to readers seeking ways to secure the delivery of their essential services. 

Read the Case Study

About the Author

Josh Triantafilou is a marketing specialist with Esri Canada. He makes it easy for people to find and evaluate products and services relevant to them. Josh is interested in the power of GIS to make sense of the world and affect meaningful, positive change within it.

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