Shannon Cox is a Desktop Support Analyst on the Esri Canada Desktop Support team. She has over six years of experience with Esri software. Shannon is a graduate of Trent University and the British Columbia of Institute of Technology with a Bachelor of Science (Honours) in Physical Geography and an Advanced Diploma in GIS, respectively. Prior to Esri Canada, Shannon’s experience included GIS applications in the field of physical geography (mapping glaciation, modelling hydrology networks), addressing (manual geocoding), road network editing, and air photo georeferencing. In her spare time, Shannon enjoys working on digital volunteer mapping during international emergencies, doing yoga, meditating, reading, and drinking local craft beer.