Issue link: https://resources.esri.ca/i/826425
INPRINT SPRING 2017 With Cityworks, managers now have access to real-time repor ting data. The implementation team included Beverly Ehlbeck, IT manager; Mark Dalaire, planning technician; and Paul Higgins, GIS technician. TAKING IT ONE STEP AT A TIME To ensure a successful implementation, the team evaluated each depar tment 's needs first and then developed solutions that would help that depar tment 's users to understand Cityworks' benefits. This meant not always following recommended implementation best practices and refining the implementation to best meet the needs of staff and the environment. For example, Sechelt began by emailing ser vice requests, so staff only needed to open an email attachment instead of learning the functions in Cityworks right away. The team found that providing a proof of concept or a prototype before implementing an app significantly helped users to comprehend Cityworks. This reduced resistance to adopting a new app and fostered excitement among staff. They also kept implementations simple and star ted with small projec ts or "quick wins." As users and management more fully understood the benefits of the app, the team then added enhancements based on the users' requests. Sechelt 's agile development methodology facilitated buy- in for Cityworks. This approach proved successful in several i m p l e m e n t a t i o n s , i n c l u d i n g s i d e w a l k a n d p l a y g r o u n d inspections, batch processing of BC One Call requests (for utility locates), and adding mobile computing (iPad apps). SEIZING OPPORTUNITIES: INTEGR ATING WORK ORDERS Once ser vice requests and inspections were completely i n t e g r a t e d i n t o C i t y w o r k s , t h e d i s t r i c t f a c e d t h e over whelming challenge of transitioning to work orders and incorporating work order cost data into the system. In such a small and lean organization, the prospect of entering labor data into multiple systems was a show stopper. When the district 's finance depar tment decided to move to electronic timesheets, it was the per fect oppor tunity to find CO N T I N U E D O N P G 1 8