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&Z^ƵďƐĐƌŝƉƟŽŶ͗ ✌ ✌ ✌ ✍ ✎ ✏ ✎ ✑ ✒ ✓ ✔ ✑ ✔ ✒ ✕ ✖ ✒ ✗ ✘ ✙ ✕ ✍ ✑ ✗ ✚ ✁ ✂ ✄ ☎ ✆ ✝ ✞ ✟ ✠ ✡ ✟ ✝ ☛ ✠ ✝ ☞ 55 Imagery Topographic National Geographic Oceans OpenStreetMap Terrain with Labels Light Gray Canvas Imagery with Labels Streets recorded updates and call center support that many utilities currently provide, the ideal outage map delivers a more proactive approach that incorporates an array of noti"cation services. A proactive outage communications framework has a number of characteristics. The ideal outage communications framework integrates key operational systems with cloud-based GIS capabilities to support automated mapping, publishing, and information distribution work%ows (refer to Figure 2). Furthermore, the ideal outage communications framework enables utilities to disseminate real-time information to both internal and external stakeholders so that both groups can make e!ective decisions. This outage framework includes the following six components: a public outage map, an internal outage map, an internal operations dashboard, real-time integration with key operational business systems, automatic noti"cation services, and continuously updated basemaps. 1 1VCMJDPVUBHFNBQ A robust framework that is based on a cloud GIS platform allows utilities to quickly create and publish a public outage map accessible through desktops and mobile devices. The map provides timely updates on outage locations, outage causes, number of impacted customers, restoration progress and expected restoration time, and ideally incorporates live weather feeds. Information presented through this map is also 'regionalized' to provide insight for the public at both small and large-scale views. 2 *OUFSOBMPVUBHFNBQ Utilities would be able to deploy a more detailed version of the public-facing map for use by sta!. This map displays information including grid infrastructure and assets such as wires, poles, and transformers to provide a broader operational perspective. Information not normally shown to the public, such as live crew locations, a!ected key accounts and incident prioritization, is available using internal outage maps to provide additional decision support to the utility. *OUFSOBMPQFSBUJPOTEBTICPBSE In order to manage internal work%ows, a well-designed framework includes an internal dashboard for monitoring outages and restoration activities that enables the utility's operation center to prioritize work and the allocation of crews and resources. An interactive, live operational dashboard enables insight beyond that of an internal or external outage map, providing direct answers to questions about regional e!ects, impacts to key performance and macro-scale indicators. 3FBMUJNFJOUFHSBUJPOXJUILFZPQFSBUJPOBMCVTJOFTT TZTUFNT For communication to be timely and accurate, the web maps display content from the utility's distribution and outage

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