Issue link: https://resources.esri.ca/i/1313392
53 | GEOSPATIAL STRATEGY ESSENTIALS FOR MANAGERS MATTHEW LEWIN • Data Stewardship: The lack of clarity over data maintenance responsibility was creating havoc at the city, particularly for geospatial asset information. A process was needed to define the level of responsibility required of the various data stakeholders and establish expectations for data quality management. As the city already had a corporate data governance program in place, it was also important that any new practices concerning geospatial data aligned with the objectives of the broader corporate data program. • Training and Development: The CIO was concerned that the city's GIS team had yesterday's skills. The demand for newer and more advanced solutions and services that reflected a modern and "smart" city was exposing gaps in staff training and development. The city needed to ensure that their skill supply met the emerging demand. • Outreach: Demand for geo didn't stop at the city's organizational borders. Residents, local businesses, regional partners and the media were asking for access to geospatial tools and information which allowed them to engage more directly with the city. The city needed to engage in active outreach with the community to understand and provide access to geospatially-driven public services. • Procurement: The difficulty associated with accessing new technology was a sore spot for many at the city. The CIO recognized that the speed and complexity of technology procurement was a problem that superseded the geospatial program but was a problem that had to be addressed to some extent if she was to meet the demand for geospatial tools and information. She was determined to improve ease of access by establishing processes to streamline deployment of geospatial solutions. While there were other areas of concern, the CIO determined these areas as most critical to improving the state of the geospatial program. In the future, other areas could be added but for now the city had clarity on its priorities and could turn its efforts to developing a governance solution that would address these pressing concerns.