Enhancing power outage communications & restoration with GIS

May 28, 2015

Organization: NB Power
Products: ArcGIS for Desktop, ArcGIS Online

New Brunswick (NB) Power is a public utility providing power to more than 350,000 customers in New Brunswick and surrounding areas. Several storms in 2013 and 2014 that caused widespread outages across the province led NB Power to review and improve its internal and external power outage communications. In the fall of 2014, NB Power launched an interactive power outage map on its Web site using ArcGIS technology. When a major snowstorm struck New Brunswick in November 2014, the ArcGIS Online-based, scalable power outage map successfully provided outage reports to over 1.2 million site visitors in a 24-hour period. An internal map also helped NB Power prioritize restoration activities

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