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In Good Company Leverage Experience & Expertise With a large Professional Services team, Esri Canada's consultants and project managers deliver services from 16 locations across the country. The team utilizes industry best practices and highly qualified personnel to ensure that implementations are delivered on time and on budget. Their expertise is focused on local market and specific customer needs and how best to meet these using GIS software. We work in partnership with your organization to identify the right implementation approach. By matching your functional and strategic requirements with the most appropriate deployment plan, our Professional Services team can help you realize a rapid return on your investment in GIS. The Technical Support team provides customers with direct, nationwide access to expert staff for ongoing quality checks, technical analysis and support of Esri solutions. We offer technical and functional assistance through unlimited email or telephone support via a toll-free number. All customers also have access to online Web support tools including product documentation, knowledge bases and product enhancement programs. Facilitating Knowledge Transfer Education and training are a vital component to every successful GIS implementation. We deliver high quality, high value training courses that are tailored to the specific learning requirements of our customers. All courses are delivered by an experienced team of professional trainers and can be taken online, on-site or at one of 16 dedicated centres across Canada. As an integral part of our engagement methodology, certified instructors offer formal classrom and online training, as well as advanced workshops to help increase product and domain knowledge, and accelerate user adoption. Our customers value the proactive role we play in solving their problems. To ensure the widest communication of customer success, we issue a range of publications that reflect our work in applying GIS to real issues. We also host a large number of seminars, workshops and conferences to share best practices and communicate the latest developments in GIS technology. Partnering for Your Success As part of our commitment to ensure our customers get the most out of their investment in our software, Esri Canada has forged partnerships with an extensive array of industry leaders to ensure solutions continue to match ever-changing needs and requirements. Over 140 business partners provide value-added solutions that are built to work in conjunction with Esri software. We also have access to a global network of 2,000+ partners to help you implement and maintain a successful GIS. " Having Esri Canada specialists who really understood our requirements helped ensure we were able to translate business requirements into a successful technology implementation." Jack Jacoby PowerStream 4 Esri Canada | Map Your Way to Better Decisions

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