Professional Services Collateral

Advantage Program

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Core Components • Assigned Strategic Advisor – focused on your enterprise GIS needs. • Annual Account Planning Session – with your organization's key stakeholders and senior Esri Canada representatives to define or update your high-level annual AP work program. • Technical Work Plan – acting as a road map to drive collaboration and technical enablement, this document outlines the customer's GIS vision, goals, and objectives and the recommended activities. • Quarterly Webcasts – Collaborate with other subscribers and Esri experts to get insight and ask questions. Hear essential technology updates that you need to know to stay at the forefront of Esri technology. Learn how others are using the program to support their key initiatives and the impact it's making in their organizations. • Learning & Services Credits – a flexible spending program that allows credits to be redeemed for strategic professional services, application support, premium technical support and GIS training. Redeem Learning & Services Credits for: • Strategic consulting services support • Instructor-led training • Packaged services Optional Components • Custom Application Support Services Technical support for your custom- developed GIS applications • Premium Support Services Prioritized response, personalized technical support, proactive incident status reporting • Related Esri Canada travel and per diem expenses • Annual Premium Support services Vist esri.ca/ap to learn more or contact your Esri Canada Account Manager at your local Esri Canada office. The Esri AP has been an invaluable tool for the City of Brandon to maximize our investment in GIS. It has allowed us to access technical advisors for support and advice during projects ranging from the implementation of an enterprise data model to assistance in building GIS web apps." Jamie Hart Manager of Municipal Assets City of Brandon "

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