Issue link: https://resources.esri.ca/i/751839
Key Elements of Esri Canada's Software Maintenance Program Maintenance Feature Description New Software Releases New software releases are automatically available for download to all customers that are current on maintenance. These releases contain feature enhancements, new functionality and technology, and improved performance. Your Benefi ts Maximize your productivity with the most up-to-date technology. Peace of mind that you're working with the latest software available. Software Patches, Service Packs & Hot Fixes Patches can be single fi xes or a set of related fi xes in a specifi c functional area of the software. Service packs are minor feature enhancements, generally released quarterly. In situations where an issue is determined to be a software defect that impacts critical workfl ows, Esri will provide a hot fi x outside of the standard service pack and release cycle when necessary. Immediate access to software enhancements and improvements to keep your system running as effi ciently as possible. Technical Support Our bilingual technical support team provides customers with nationwide access to expert staff. Receive technical and functional assistance through unlimited email or toll-free telephone support. Save time and money by letting our experts quickly resolve your issue. Reduce downtime through rapid access to the support you need when you need it through self-serve resources or live support. Customer Care Our Customer Care Portal allows you to easily download software, manage licenses and track training registrations. Additionally, our dedicated bilingual Customer Care team is readily available by phone or email to provide you with immediate assistance. Reduce internal administrative costs to manage licenses and training by using our convenient Customer Care Portal to download software, manage licenses and track training registrations. Beta Community Participating in beta programs allows you to explore and work with developing technology. The feedback you provide through your participation in the beta program informs Esri's software development teams of required and suggested changes that strongly infl uence the fi nal released product. Learn new software features and functionality before they're released. Test your workfl ows and prepare for upcoming updates to ensure operational readiness. Infl uence software development direction.