Premium vs. Standard Support
Premium Standard
Support* Support
New Software Releases
X X
Service Packs
X X
Patches
X X
Hot Fixes
X X
Unlimited Bilingual Telephone Support
X X
(8:00 a.m. to 7:00 p.m. E.T., Monday through Friday)
Secure Live Remote Support
X X
Esri Online Support Center
X X
Knowledge Base
X X
Web Help
X X
Product Documentation
X X
My Esri
X X
Getting Technical eNewsletter and Blog
X X
User Forums
X X
Webinars
X X
Feedback
X X
Designated Premium Support Coordinator
X
Priority Incident Escalation
X
Priority Phone Support and Routing
X
Daily Incident Status Updates
X
Proactive Information Sharing
X
Proactive Premium Support Reviews
X
*Must be current on all maintenance to purchase Premium Support.
