Issue link: https://resources.esri.ca/i/747792
Knowledge Base The extensive text-based knowledge base provides easily accessible solutions to technical questions. An advanced search engine enables you to rapidly search the entire knowledge base for the information you need. User Forums The Esri software user forums are intended to provide you with a place to discuss your software questions with your peers. This is a helpful venue to ask questions and share knowledge about technical details and techniques for accomplishing tasks. Web Help Web-based help is an up-to-date version of the help system that was shipped with the product; new information is added and existing topics are updated as necessary. My Esri My Esri is a single location where you can manage all aspects of your relationship with Esri. My Esri consolidates functionality from several existing websites into a single experience, including Tech Support, Customer Care, and Training. My Esri allows you to track and manage your support incidents and log new issues online. You can view current status, last activity and resolution information for all of your interactions with Esri Canada Technical Support through My Esri. Product Documentation Product documentation includes how-tos, FAQs, tutorials, tips and tricks, functionality matrices, best practices and updates on Esri's past and current products. Getting Technical eNewsletter and Blog Getting Technical eNewsletter and blog provide technical product spotlights, answers to frequently asked questions, tips & tricks and advance notice of technology updates that directly impact how you work. " The technician did an excellent job researching the problem and worked patiently until it was resolved. I very much appreciated her perseverance." Susie Harder Transport Canada 2 Esri Canada | Technical Support