Issue link: https://resources.esri.ca/i/747771
Esri Canada's Software Maintenance Program Esri Canada's Software Maintenance Program is a cost-effective, comprehensive program that includes technical support, software updates and many other benefits. When you participate in the software maintenance program, you receive the latest Esri software upon release at no charge. This allows you and your organization to keep up with software technology developments, take advantage of usability improvements and manage software licenses more easily. Maintenance for the first year is automatically included when you purchase a qualifying software product license. Software maintenance beyond your first year must be renewed. New Software Releases - New software releases are automatically available for download to all customers who are current on maintenance. These releases contain feature enhancements, new functionality and technology, and provide improved performance. Technical Support - Our technical support team provides customers with nationwide access to expert staff. Receive technical and functional assistance through unlimited email or telephone support. Hot Fixes - In situations where an issue is determined to be a software defect that impacts critical workflows, Esri will provide a hot fix, outside of the standard service pack and release cycle, when necessary. Free Registration to the Esri User Conference - Held annually in San Diego, California, the Esri User Conference is the largest gathering of GIS professionals in the world. This is your opportunity to exchange ideas with peers, learn about the latest products and discuss future directions with Esri developers. Please view the online Product Qualifications page to see if your product qualifies for complimentary registration to this exceptional event. http://www.esri.com/apps/products/maintenance/qualifying.cfm Customer Care Portal - The Customer Care Portal allows you to download software, manage licenses and track training registrations. Software Service Packs - Service packs are minor feature enhancements, generally released quarterly and available online or in DVD format upon request. They address issues with the software that have been reported by users or uncovered by Esri. Patches - Patches can be single fixes or a set of related fixes in a specific functional area of the software and are available via the Web. Once a patch is released, it's incorporated into subsequent service pack releases. Beta Community - Participating in beta programs allows you to learn new software features and functionality, test your workflows and prepare for upcoming updates. By working with peers, you can explore innovative solutions and develop best practices. Additionally, the feedback you provide through your participation in the beta program informs Esri's software development teams of required and suggested changes that strongly influence the final released product. Customers can find the Beta Community at https://betacommunity.esri.com/home.html Maximize the value of your GIS investment