Issue link: https://resources.esri.ca/i/747759
Challenge Sector checks are an integral component of Surrey's infrastructure management program that enable the City to comply with both provincial and municipal regulations, while ensuring the optimum safety of its assets. In the past, field crews would record observations using a proprietary application, transfer the information onto a floppy disk and return to the office to upload data into a master Sector Checks database. During this upload, work sheets would be automatically created and distributed, for other crews to address recorded deficiencies. However, a lack of system integration was creating operational challenges. The City stored asset information in a central GIS database that could only be accessed in the office. Field crews did not have access to electronic mapping software and relied on printed map books that were updated annually. Preventative Maintenance (PM) Program work and service requests were stored and maintained in Cityworks, requiring users to access multiple applications and datasets in order to fully visualize the current state of the City's infrastructure. To streamline workflows, the City would need to replace the aging, proprietary application with a Work and Asset Management System, as well as connect the field to the office through automated processes. City of Surrey maintains growing infrastructure with Mobile GIS The City of Surrey spans 316 square kilometers, making it geographically one of the largest cities in Canada. Four times a year, the City conducts "sector checks" that require three field crews to inspect visible assets along Surrey's extensive road network and record infrastructure-related issues. To better manage this time-intensive task, the City implemented Cityworks which automates the generation of service requests and work orders, while equipping field crews with the ability to electronically access asset- related data. 1 Esri Canada | Field connectivity powers seamless infrastructure maintenance