Issue link: https://resources.esri.ca/i/747516
Challenge Municipalities deliver many of the services that are critical to residents in the province of New Brunswick, and these services rely on well-planned, well-built and well-maintained infrastructure. As the existing capital asset base ages, further pressure is placed on smaller municipalities to sustain services with limited resources. An accurate outlook on the value of current assets in addition to a forward- looking infrastructure management strategy is essential to minimizing future repair costs and service disruption, while maintaining a high level of customer service. To manage service requests, the Town of Rothesay was relying on a legacy IT system that was not integrated with the Town's GIS database. Countless hours were spent manually importing and exporting data to view asset information and only five users had access to asset-related data. This data was stored in several hundred different databases and was often outdated and unreliable. Service requests would be received by the Town's receptionist, logged into the system and then a call would be placed to field staff to notify them of the request. Field staff would then be required to travel to Town Hall to pick up the service request prior to addressing the issue. This process was creating significant delays in the maintenance and repair of existing infrastructure. Town of Rothesay develops forward- looking asset management strategy & improves customer service With a population of just under 12,000, the Town of Rothesay, New Brunswick borders Saint John and shares several facilities with neighbouring municipalities. The Town faces many of the same challenges experienced by small local governments across Canada. Research has shown that smaller municipalities can struggle to maintain infrastructure and prepare detailed asset management plans due to reduced capacity or limited financial resources. When PS 3150 introduced a requirement to report Tangible Capital Assets on the Statement of Financial Position, the Town recognized a need to upgrade legacy systems and develop a more strategic approach to asset management. 1 Esri Canada | Town of Rothesay develops forward-looking asset management strategy & improves customer service