Issue link: https://resources.esri.ca/i/1313392
58 | GEOSPATIAL STRATEGY ESSENTIALS FOR MANAGERS MATTHEW LEWIN Putting Governance to Work Establishing the governance model was going to take work and would introduce considerable change into the organization. The CIO needed a measured approach that would move the city forward but would avoid disrupting work. She developed an approach that would essentially "prioritize the priorities" and progressively roll out the geospatial governance program. • Initiating the model: The first step was to enshrine the governance model in a governance charter. This involved communicating the intention and expectations of the governance model with stakeholders and gain commitment. The charter also established the mechanics of meeting frequency, decision milestones and reporting requirements. • Strategy first: As decisions relating to the city's geospatial vision and roadmap were most impactful, it was prudent to focus on these first. The first six months of the governance program involved establishing the strategic advisory committee and developing a long-term strategic plan to be directed and monitored by the committee. • Operations, data and technology next: With clarity on the strategic direction in place, the operations, data and technology working groups were established and began work on priority items relating to revised staff job descriptions, establishing data stewardship roles and data quality policies, and rationalizing the solution portfolio. • Expand outward: As the program took flight other areas of governance were assessed and prioritized and brought into the governance program. These included innovation, technology access and community outreach. The city made sure to clearly define the objectives of these areas and the processes that would be followed. The CIO was satisfied. She had an actionable and practical governance model that improved accountabilities without being overly controlling and adding miles of red tape. With clear responsibilities and realistic expectations, the city felt confident that the geospatial program was positioned to support their aspirations for years to come.