Standard Support
Gain access to our local Esri software experts who can help resolve your cases. They also work with Esri Support to ensure every case is resolved.
Standard | Priority | Premium | |
---|---|---|---|
New Software Releases | ✔ | ✔ | ✔ |
Patches and Service Packs | ✔ | ✔ | ✔ |
Unlimited Telephone Support | ✔ | ✔ | ✔ |
Live Remote Support | ✔ | ✔ | ✔ |
Esri Online Support | ✔ | ✔ | ✔ |
Esri Support Customer Advocacy | ✔ | ✔ | ✔ |
Knowledge Base | ✔ | ✔ | ✔ |
Product Documentation | ✔ | ✔ | ✔ |
GeoNet - The Esri Community | ✔ | ✔ | ✔ |
Priority Support and Routing | ✔ | ✔ | |
Local Business Hours Available | ✔ | ✔ | |
Assigned Technical Account Manager | ✔ | ||
24/7/365 Support Availability | ✔ | ||
24/7/365 Incident Work Clock | ✔ | ||
Daily Incident Status Updates | ✔ | ||
Proactive Information Sharing and Account Reviews | ✔ |
Learn what’s included with technical support by visiting Esri's Scope of Support page.
Need help finding which Support option is right for you? Contact us via the form below.